30 day returns
We want to make sure everything you buy from us, you love. If you are not entirely satisfied with your purchase, you can contact us, and we will be able to help with a replacement or return. Simple as that.
Customers are required to cover the shipping costs that are raised in lieu of a change of mind return. Shipping promotions, or free shipping, that was used in the original order, is not applicable once a return is activated, and the full cost of shipping and handling will be payable by the customer for the return to proceed. This is inclusive of the cost to ship the item to you in the first place and the cost of shipping back to us.
Returns are lodged through the 'My Account' page, select 'Get Help'. You can also contact us via phone, or email, and we can facilitate the return with our customer service team also.
Items returned must be in 'new' condition. Items must be returned securely in their packaging. If items can not be returned as new, we must pass on a fee which covers the cost of returning this item to a 'new' state. This fee may be up to 18% of the cost of goods. Non-returnable items excluded from all change of mind returns include:
- Customised products that are 'made to order'.
- Mattresses, bedding, pillows and sofa covers
- Clearance Goods
- Personalised items
We will attend to your return enquiry within 5 business days of receiving, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.
Store credit voucher codes will be valid for one (1) year from the date of issue.
To arrange a return, contact us for assistance.