Track Your Order

Enter your order number below to track the progress of any outstanding orders that you have with Banana Home.

Banana Home furniture may take a little longer to get your hands on, but the price, design and quality are definitely worth the wait. Until it arrives at your door, our live tracking system lets you see exactly where your precious cargo is on the production line, crossing the oceans, or on the motorway on its way to you.

Important Update: As a result of the ongoing Coronavirus (COVID-19) outbreak, some products supplied by Banana Home Furniture may be subject to some delays. Banana Home is working tirelessly with our overseas suppliers to minimize the impact of these potential delays for our valued customers. Our intention is to fulfil our customer orders as soon as we can. Please note that information displayed in ‘Track your Order’ is the most up to date information currently available to Banana Home and, may change. We apologies for any inconvenience this may cause and will continue to update our impacted customers with any further developments. Please note: this facility does not provide past orders that have been delivered and complete.

Important - Please enter the letter 'B' before your order number (eg. B15554) for the tracking feature to work. Please note, the ETA provided is the Estimated Time to arrival at your local Port of Discharge, this is not to your home, and this is an estimate only. Our team will be in touch with you a few weeks prior to delivery to ensure you can be kept in the loop with a more accurate delivery time and date. No furniture orders will be delivered unless there is prior confirmation a few days before delivery.

Call Us

7 days a week (9AM - 6PM AEST)
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Email Us

7 days a week (9AM - 6PM AEST)
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Live Chat

7 days a week (8AM - 6PM AEST)
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How much notice will I receive before my delivery?right arrow
We will contact you at least 2 weeks prior your order being planned for delivery, so you have plenty of notice to make any arrangments where possible. We highly reccomend that you do not get rid of your old sofa until you have a confirmed delivery date, as there is still delays which can occur in the final delivery of your order.
How accurate is the delivery estimate?right arrow
Although our estimated delivery dates are pretty accurate, please note that this is not a guaranteed delivery date for your order and these windows can vary by +/- 10 business days. Delivery to some areas may take longer based on the frequency of deliveries to your postcode. Our system calculates this estimated delivery date using the total amount of time to process your order, including: material allocation, time to build your furniture, packaging, transit time to the delivery provider, and transit time to the delivery address. You’ll have a more accurate idea once your order ships from our distribution facility, and once your order is received and scanned at your local shipping hub, you will be contacted by the delivery team.
Will the delivery team take away my old sofa?right arrow
It’s recommended that you have your area cleared before your new furniture arrives. The delivery team will not remove any old furniture and should not be involved in any detailed moving of existing furniture due to liability. The delivery teams will not take away any old pieces as, in most cases, they have full trucks to make several deliveries within a day.
What if my furniture does not fit during delivery?right arrow
Most of our collections have removable legs that allow for an additional 4-6" of clearance, or their bases can be removed with a power drill and a #2 square tip drill/screwdriver bit. Please make sure you measure the entryway width and height against the item purchased to ensure a smooth delivery process. Check out our measuring guide, and contact us with any questions about measuring your space, we're happy to help!
How do I know when my order has shipped?right arrow
You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door. If you signed up for SMS (text) alerts, we’ll also send a text message to the mobile number you provided us.
Is there any way to get my furniture sooner?right arrow
You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door. If you signed up for SMS (text) alerts, we’ll also send a text message to the mobile number you provided us.

Preparing for Delivery

Your family sofa is where life happens. From casual conversations and meaningful moments to true relaxation and time with family and friends. For most of us, it is the gathering point for the home. And it’s a big investment. Choosing a sofa that’s right for you matters. 

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How is your Sofa Made?

The choice of fabric is a very important thing to consider when ordering a new sofa. Based on your lifestyle, usage patterns, and nature of usage, feel comfortable knowing you have made the right choice by choosing the covering that is best for your home, to last many years.

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Washing & Caring for Covers

The choice of fabric is a very important thing to consider when ordering a new sofa. Based on your lifestyle, usage patterns, and nature of usage, feel comfortable knowing you have made the right choice by choosing the covering that is best for your home, to last many years.

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How to Setup your Cloud Sofa

Unlike most modular couches you can order, few are truly modular in which all components can be swapped and matched within each other. Explore our guide to see how you can arrange the Cloud sofa to be setup in ways in work with your space, from a single armchair, to a mega sized family sofa.