Shipping & Delivery

For a an effortless experience, our White Glove Delivery service is the way to go. Our delivery team will bring your couch into your home, unpack it, set it up in your room of choice, and take away all packaging and rubbish — so all you have to do is sit back and relax. It’s our premium delivery option designed to make your Banana Home arrival as seamless as possible.

Delivery Day

Prior to delivery, you will receive a phone call to schedule a time that works for you. Our team will bring larger items into your home and place the in a safe ground floor location, or take them upstairs if White Glove has been selected and access and safety permits. In some cases, boxes and packaging may be removed prior to bringing the pieces into your space. Blankets may also be used to protect both the furniture and your floors.

Do you ship to remote areas into regional areas?

We deliver Australia-wide — from bustling city streets to the most remote corners of the country. Whether you're in Sydney, Broome, or somewhere in between, we’ll get your Banana Home piece to your door. We utilize our delivery network to ensure safe and cost effective national wide fulfillment to ensure your pieces arrives safe and on time to even the most remote locations.

In fact, don’t be surprised if you’ve spotted one of our couches in a tiny town with more kangaroos than people — our sofas have a way of finding homes in the most unexpected places.

What is your return policy?

We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. You can return regular price items for refund or exchange within 30 days of delivery in original condition, this excludes custom items/made to order products.

For In-Home Delivery Items:  The shipping fee you paid/rate will be applied to your refund or exchange as well as any collection costs.

Returns are pretty rare for us - we are pretty certain you will love your piece, but if for some reason you don't, we are here to help.

Do you offer a warranty on your products?

Our warranty covers any confirmed imperfections in manufacturing or craftsmanship, beginning the day your order arrives at your home.

We strive for all products to arrive to you in pristine condition. In the unlikely event of an issue, please email info@bananahome.com.au with some images, a description of the problem, and your order number. Our Customer Care Associates will respond promptly to rectify the issue.

Changing Your Delivery Address

We understand that life moves — and so do our customers! Whether you're relocating or timing your delivery for a new home, changing your delivery address is no problem at all. It's actually quite common, and we're more than happy to accommodate updates right up until a few days before your scheduled delivery.

To help us plan efficiently and avoid any unexpected shipping fees (especially when moving between states), we kindly ask that you provide a general idea of the delivery area or suburb at the time of placing your order, if known. This allows us to keep everything running smoothly and ensure your couch arrives at the right place, right on time for your next chapter.

Delivery Times

Deliveries take place between 8:00 AM and 6:00 PM. But don’t worry — we’ll never just drop a couch at your doorstep unannounced. Every delivery is carefully booked in advance, and nothing is sent out without your confirmed approval. You’ll receive plenty of notice so you can plan ahead and ensure someone is home to receive your furniture safely. On the day of delivery, our team will be in touch directly to keep you updated and assist with any questions you might have along the way.