Cloud Sofa Customisation

Can I customise the cloud sofa?right arrow
The cloud sofa is our most popular modular sofa at Banana Home. To a certain degree, we are able to customise the size of the sofa. However, we have to work in the parameters of the modular dimensions when customising the sofa. This means that each side has to be equal to ensure the modular/square shape. It is important to remember, the Cloud is a highly modular sofa, and as result dimensions cannot be changed as this would reduce the functionality and connectivity of each peice.

Cloud Petite Option:
We offer a petite cloud option that varies slightly from the standard module size for each cloud modular piece. The standard size of each module is 110cm x 110cm, and the size of a petite cloud module is 100cm x 100cm.
Fabric colour optionsright arrow
We have gone to great lengths to ensure that we have the best quality fabrics available for our customers. At Banana Home, we offer a wide range of fabrics that allow you to customise your sofa. Performance technologies are incorporated into our custom sofas to meet the modern Australian lifestyle at affordable prices. The benefits of the Performance fabrics are the remarkable resistance to stains and odours. A barrier of resistance is formed with each durable fibre that deters spills and stains. If spillage or stains occurs the best approach is to use soap and water to easily clean the liquid spills. We offer 4 fabric types in a range of different fabric colours:
  • Linen: Our linen has a unique basket weave look that offers both a pleasing texture, as well as natural variation throughout the multi-colour threads, for a fabric that's as one-of-a-kind as it is durable. Produced with a jacquard loom, this fabric is an outstanding textile designed for an outspoken sofa, the central part of any home, big or small.
  • Polyester: Liverpool is a strong fabric offering clean structure and chic durability. The angular geometry of this weave is balanced by a clean yarn texture that offers an element of softness without giving up form. If you like a clean-finished feel, with texture and depth both visually and sensually, this fabric is for you.
  • Lifeproof (POLYESTER): The Lifgeproof Performance Weave uses a garment-inspired twill weave to exude sophistication and is designed for larger format seating cushions, particularly feather-style sofas. The multi-layered yarns produce a heathered effect against a saturated colour palette that’s very soft to the touch, and in fact, liquid-resistant, inviting warmer white and lighter tones.
  • Leather: Renaissance Full Grain Leather employs the vintage look of well-worn equestrian gear. However, contemporary tanning techniques create an inimitable warm patina. Each top grain hide is intentionally selected - to showcase the natural look of genuine leather with a light protective top coat that helps resist spills and stains.
Leg colourright arrow
The cloud sofa has been designed to sit near flush with the floor, which means that the legs are only partially visible. The cloud sofa comes with a standard black leg colour if you wish to customise this please contact our friendly sales team as they can assist you with placing an order.
Feather or fibre-fillright arrow
Our down cushions are soft and luxurious. Models that are made from down feathers are intentionally built with a foam/down ratio that delivers the most sensual comfort experience, whilst delivering visual and comfort performance for years to come. If you use too much down, the seat will be deformed in years to come, if you use too little down, the sofa will not exhibit the amazing comfort people expect from feathers.

We're an almost entirely vertical company, which allows us to be very deliberate about the vendors we work with. Our distributor only uses non-live-plucked down feathers, which they obtain as natural byproducts of the food industry. They're audited and inspected by the Feather and Down Association every year, and their certification is renewed annually. Of course, we understand that Feather Down isn't for everyone. It's why we put so much effort into making our Poly Fill as similar in feel as possible.

Our Poly-fill consists of small, curled polyester fibres that are man-made. This option is referred to as the down alternative, they’re designed to mimic the soft, lightweight qualities of down fill. This alternative is suitable for people who experience allergies when exposed to true genuine down.
How long does it take to customise an item?right arrow
Our sofas don’t just sit in a factory, they’re made to order just as you designed them. Each and every custom piece is uniquely made for you, not the masses. Every piece is made by hand using the best possible materials and goes through a rigorous 45-point inspection before it’s shipped. Trust us, it’s worth the wait.

Our manufacturing period is usually 12-14 weeks. Your sofa does not exist yet, it will be built from scratch and handmade by our team over 10 weeks. The current Estimated Time of Arrival in Australia is approximately 16 - 18 weeks from the date that you place the order - this is an estimation only and may be subject to further delay.

It is important that we let you know at this early stage we will be doing everything we can to get your order shipped and delivered to you as soon as we can, although due to the ongoing effects of the COVID-19 pandemic, any dates and times we provide are estimates only and are subject to delay.

Whilst you can work off the ETA we have provided you as a guide, shipping times can change at any time, this has been a common narrative since March 2020. We do expect your order to ship in time, although in the event of a delay, we will notify you as early as we can.

Our advice and tips:
  • Delivery times and ETAs are estimate only, and may be subject to change.
  • Do not get rid of your old sofa until our delivery agent confirms directly with you, as delays can occur at any moment, especially in the last stages of shipping.
  • Keep an eye out for your inbox (and Junk folder) for updates to let you know how your order is tracking.
  • Deposits on custom furniture cannot be refunded after 21 days. Please express any 'must have in my home by' dates so we can give you an honest expectation of the likelihood of this happening.
  • Changes in fabric, configuration, and covering may not be available after 15 days.

The good news is, our workshop is still producing on time and we expect no delays in the production of your order. If there is anything else you need between now and then, please feel free to reach us on (03) 9500 0799, or send us an email , or send us an email (


Fabric Protectionright arrow
Our manufacturers use a scotchguard spray on each piece, just before it gets wrapped, sealed and shipped. This is only a temporary protection that will eventually faid with use. If you are interested in further protecting your sofa fabric, we recommend using scotchguard spray on your sofa every couple of months. The fabric protection is free of charge, if you wish to add fabric protection to your sofa, you can select it online or ask one of our sales agents to add it to your order.
How to wash the covers - linen vs polyesterright arrow
The polyester fabrics have a double-lined layer to ensure that the fabric is durable in the washing machine. We recommend washing the covers on a delicate cycle, at a water temperature below 40℃.

Linen can be trickier to wash compared to polyester, as the covers can only be washed on a cold cycle, we also recommend using natural cleaning detergents with linen as more harsh detergents can stiffen or damage the fabric.
Care Instructionsright arrow

Did you spot a stain? Don't panic! Immediately blot the stain with a clean, dry white cloth. Please do not rub. If the dry cloth doesn’t do the trick, use a damp white cloth to blot the stain. Please do not use any detergent and make sure to use distilled water to reduce the risk of water stains.

Your item is not a big fan of direct sunlight and heat. So do your furniture a favour and keep it away from sunny spots and radiators as much as possible.

Keep it clean You can easily clean your furniture with a vacuum cleaner on low power, using a soft brush.

Shake it!
From time to time, your couch and chair cushions need some tough love to keep them in shape. To start, simply punch and bang at the seat and back cushions. It's ok to be a little bit aggressive here, but be careful with sharp nails and jewellery. Continue punching from one end to the other end and make sure you don't miss a spot. Once you're done, find the centre of the seat and smooth the fabric from the centre point to the edges.

Fabric Samplesright arrow

We understand the challenges of buying a sofa online, without having the opportunity to sit on it or feel the fabric first. Which is why we try to make the decision easier with our fabric swatches. You can order a $15 express swatch kit, which includes all of the fabric options available for our cloud sofa/bed range. Alternatively if you are interested in specific colours, you can contact our sales team and they can arrange to have up to 4 swatches posted to you. The $15 swatch kit can be ordered here:

Cloud Build Info

Frame Constructionright arrow

Our furniture frames are constructed with kiln-dried timbers,* solid wood that provide for exceptionally sturdy, long-lasting furniture pieces.

We include engineered wood which is made from layers of laminated wood to further reinforce the hardwood frames, increasing structural integrity. Our furniture frames are secured with corner blocking, industrial strength staples, and heavy duty furniture glues. All of our frames are backed by our limited frame warranty, applicable to the original owner and original delivery address only.

The kiln-drying process avoids frame warping & the creation of mildew in climates which are humid, such as North Queensland. Majority of our sofas are tailored with a slight 'pitch'. This creates a slight angle in the seat/back section of the sofa and allows your body to comfortably sink into the sofa. The pitch is not visible on a sofa, and it engineered into the frame. 

Foam Seatingright arrow

The cloud modular sofa has a premium, dual layered high density foam that covers the entire frame. Foam is the most expensive component of a sofa, and is the first thing a manufacture will attack to reduce cost. We pride ourselves on using High Density foam seating, which is costly, yet an essential component to ensuring our pieces last structurally, and remain comfortable for many years to come The foam is the perfect mix between firm, and soft and is what our customers define as 'very comfortable'.

Foam cores will soften by 10-15% with usage, this is a natural property of foam and will bring out the best of your couch with usage. Our foam is compliant with the current safety standards for flammability, and are safe for all families. Our products are proudly formaldehyde free, with each material carefully selected to ensure low VOC content.

Cloud Warrantyright arrow

We provide the following supplier warranties against defects: The Cloud sofa has a 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering.

Defects covered by Banana Home supplier warranties will be repaired or replaced at the discretion of Banana Home (subject to your rights under the ACL with respect to major failures) without cost to you for parts or direct repair labour.

Banana Home supplier warranties do not cover, and we are not liable for, any fading or other change in colouration (“exposure”), any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Banana Home for any loss or damage, direct or consequential, is expressly excluded.

The rights given by Banana Home supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under a Banana Home supplier warranty you should contact our head office at - Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must provide sufficient evidence of proof of purchase to be entitled to claim.


30% Deposit & delivery feesright arrow

We offer our customers the option to pay an upfront 30% deposit to confirm the order. If you are checking out online, use the code ‘deposit’ in the discount code section, to generate the 30% deposit. Alternatively, our sales team can send you an invoice for your specific order, in which we can process the 30% deposit in the invoice.

The final payment is due just before the item arrives in our warehouse. This gives us time to confirm the cost of delivery as well as any delivery logistics. Please note that all of our products incur a delivery fee, which is calculated according to your postcode. This fee can be paid with the 30% deposit, if you find that the delivery fee has not been included in your deposit, it will be added to your final payment. 

Payment plansright arrow

We offer a few different payment options, these include Humm, ZipPay, AfterPay, PayPal, Visa and Mastercard. All payments are charged in AUD. Please note goods will not be dispatched until full payment has been received by Banana Home. If you have any further questions regarding our payment options, please contact our team on (03) 95000799, they can assist you with any payment enquiries. 

Other Q&A’s:

Can I place an order over the phone?right arrow

Our customer support team are more than happy to assist you with placing an order over the phone. Call us on (03) 95000 799.

Where is your furniture made?right arrow
Our products are designed in-house and manufactured in Shanghai, China. We conduct rigid factory audits and background checks before working with any external partners to ensure the quality of furniture and the conditions of the workers and all our partners follow the strict regulations set by authorities.
Do your products come assembled?right arrow
Some of our products come readily assembled and others require assembly. Unless listed as ‘Fully Assembled’, there will be some assembly required, and a step-by-step guide will be provided to make assembly easy and hassle-free. Feel free to contact us if you require additional information regarding specific item assembly.
Can I return my item?right arrow

We understand that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.

Please note that we will only remit refunds to an Australian bank account where the name of the bank account holder matches the payer's name/information. If an order has been fulfilled, customers are required to cover the shipping costs that are raised in lieu of a change of mind return. Furthermore, an 20% restocking fee is also required (against the total cost of the unit sold including taxes) which is to be payed before the refund, return, is taken place. Shipping promotions, or free shipping, that was used in the original order, is not applicable once a return is activated, and the full cost of shipping and handling will be payable by the customer for the return to proceed. This is inclusive of the cost to ship the item to you in the first place and the cost of shipping back to us.

You can also contact us via phone, or email, and we can facilitate the return with our customer service team also.

Items returned must be in 'new' condition only. This represents that the product has not been used in any way and is in 'new' condition. Items must be returned securely in their packaging. If items can not be returned as new, we must pass on a fee which covers the cost of returning this item to a 'new' state. Non-returnable items excluded from all change of mind returns include:

  • Customised Products 'made to order'
  • Mattresses, bedding, pillows and sofa covers
  • Clearance Good
  • Personalised items

We will attend to your return enquiry within 5 business days of receiving, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit. Store credit voucher codes will be valid for one (1) year from the date of issue. To arrange a return, please contact us for assistance.

Can I cancel an order if I change my mind?right arrow
If you wish to cancel or change your order after completing the transaction, please notify us before items are dispatched from our local warehouse and there will be no additional charges incurred. If you wish to cancel your order, before you have received it due to change of mind - and the item has not been dispatched, the refund will be processed. All cancellations are subject to a restocking/cancellation fee - equal to 20% of the invoice total, which will be reduced from your refund total.
Do you deliver to my area?right arrow
We do our best to delivery to all regions of Australia. Unfortunately, there are limitations to reaching all parts of Australia, these limitations include the freight costs and available couriers that service these areas. We welcome the idea of working with you to find an affordable delivery option in the event that your location falls outside of our service areas. Please contact our sales team if you have any enquires about delivery locations.
Am I able to pick up my items from your store?right arrow
Currently we do not have showrooms or stores in order to keep costs down for your purchases. You may place an order with us online and select the delivery options available to have it shipped directly to your home. Alternatively, you can pick your items up from our nearest distribution depot in your state. To arrange the depot pickup, our team will need to liaise with you and the depot when the item arrives.
How much does delivery cost?right arrow

Please note that all of our products incur a delivery fee, which is calculated according to your postcode. This fee can be paid with the 30% deposit, if you find that the delivery fee has not been included in your deposit, it will be added to your final payment. Kindly note that shipping fees may differ for selected locations and remote areas.

When you add the postcode in your shopping cart and our shipping calculator will automatically calculate the basic shipping fee for you. It will also be indicated during the checkout process.

How will my order be delivered?right arrow

Your order will be delivered via one of our specialized third-party furniture carriers, you will be contacted by them to schedule a delivery date and time window.

We work closely with all our third-party delivery partners to make sure your delivery is professionally handled. Your furniture will be safely packed and in good hands.

You will be notified when your order has left our warehouse, depending on the type of delivery assigned to your order, you will either be provided tracking info or contacted directly by the delivery drivers to confirm a scheduled delivery date.

How can I prepare for my delivery?right arrow

Before placing an order please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. This information is available on each individual product page. If our delivery partners are unable to get your furniture into your home, you will be responsible for redelivery fees if you choose the products to be redelivered at a later date, or the restocking fees if the order is cancelled.

On the day of delivery, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.

How long will it take for my item to arrive?right arrow
Delivery lead times vary according to stock availability and your delivery location. This estimated delivery date range includes time taken for stock movement from manufacturing locations to our warehouse. If there are any unforeseen delays after you’ve placed your order, we will contact you as soon as possible. Want us to hold off your delivery date because your home is not ready? Simply place your order and contact us to process this request.
Can I specify a delivery date?right arrow
We are unable to deliver based on a specified delivery date as we use third-party delivery services around Australia. You may work out an alternate delivery date and time if the proposed date and timeslot does not work for you.

Shipping & Delivery

Where do you ship to?right arrow

At Banana Home we have close relationships with everyone within our supply chain making it a smooth process to ship Australian Wide.

Yes, we ship to all states within Australia! 

How long will it take for my furniture to arrive?right arrow

We are constantly evolving with the current COVID-19 situation, thus unexpected delays may occur that become out of our control. 

In Stock Orders: If you order is in stock, we can ship it in as little as 4 hours depending on your location. If you are located in a Capital City, your order will generally arrive within 2-14 business days, alternatively, if you are regional, you order may arrive within 4-18 business days. You can always ask us, and we will be able to assist you.

Out of Stock/Custom Made Orders:Custom (Handmade) Orders are shipped within 12 Weeks* So, you want something a little special? Our Custom Order program allows you to access our best designs, in a way that is suited for your home, at trade prices. Our orders are manufactured directly in house, with 40% less overheads involved in the process which allows us to offer our custom designs, at such incredible prices. When you place your order, the process starts immediately. Your couch is handmade by a team of 12 craftsman who take ever step to produce the best possible product we can make.

*Please note shipping times are an estimation only, and can be subject to change based construction & shipping environments.

Once it reaches our warehouse:
VIC: 1-4 business days
NSW: 1-4 business days
QLD: 3-7 business days
SA: 3-7 business days
TAS: 3-7 business days
WA: 5-12 business days 

How will my furniture be delivered?right arrow
Within Sydney and Melbourne we offer our own courier service with our Banana Home delivery drivers. We remain close with all drivers handling your sofa and trust our close connections to deliver the item to your doorstep.
How should I prepare for delivery?right arrow

Before purchasing a sofa from the Banana Home website we ask you measure your doorways, elevator or staircases to ensure the sofa can smoothly reach its chosen destination. 

On delivery day:
Make sure there's no obstructions that may cause injurys on delivery day to our drivers. This includes removing any kids toys, pets and or thing that may become a tripping hazard. 

Where do you ship from?right arrow
The Banana Home distribution centre is located in Victoria, Sydney and Adelaide. We will always route your order from the closet fulfilment center or whichever warehouse has your item available so you can receive your order as soon as possible.
Can I track my shipment?right arrow
Please note tracking details will only be sent when the item has been dispatched from our warehouse. Tracking for large item orders can't be traced via a tracking number, but they will be dispatched immediately for In Stock Items, Pre Order Items will specify time frame on item description. Our customer service team will notify you if there's any delays to your order.
Can I change my shipping address after I place the order?right arrow
Yes of course you can! At Banana Home we understand how crazy life can be and we are flexible for you. As long as you inform our customer care team before delivery day we are able to help.

Warranty, Returns, and Cancellations


What is your warranty policy?right arrow

At Banana Home we guarantee our furniture is made at its highest of quality  

For all the custom sofa items this includes a 5 year warranty, if you are noticing and concerning issues please contact our team and we will handle the matter in the most appropriate situation.

For our quick ship range this includes a 2 year warranty, please contact our sales team for further assistance on your sofa. 

What do I do if I believe my product is defective?right arrow
We take your concerns seriously and we hope you reach out to our customer care team to handle the situation in the most effective and appropriate manner. We are open to your email, text or call and we will handle the situation promptly.


What is your return policy?right arrow

We offer a 30 day return policy as long as the sofa is in perfect condition. We understand purchasing a sofa online can be daunting thats why we want to make your experience as easy as possible. Within the 30 days if you realise the sofa does not fit your space get in contact with our sales team and we will figure out the rest - a return charge does apply. 

We do not offer returns on custom items as these sofas are made specifically for you (this is custom made orders). 

What is your exchange policy?right arrow
If you find yourself unsatisfied with your purchase we offer a store credit. A return fee with occur ensuring you get in contact with our sales within the 30 days making sure the sofa is in perfect condition. Once we receive the sofa in our warehouse we will remain in contact to commence the exchanging purpose or we're happy for you store credit to remain active for 6 months.
How do I initiate return or exchange?right arrow

Please contact us at within 30 days of receipt of your furniture to receive a return or exchange. 


Can I cancel my order?right arrow

You can cancel anytime before an item ships. If your need to cancel an order please contact our team on (03) 9500 0799 as soon as possible. 

If your sofa is a custom item and you do not cancel it within the 14-days we can not refund or cancel the order.  

About Our Furniture

Where is your furniture produced?right arrow
Banana Home have a warehouse in Asia where all our furnitures are produced
What should I know about buying custom furniture?right arrow
Our custom made sofa's are individually handcrafted, with all elements from wood finishes to upholstery details hand-done by our skilled craftsmen. Expect high quality, a clean finish and nothing less than ultimate comfort.
Is your furniture comfortable?right arrow

We pride ourselves on the quality and comfort our sofas provide at such an affordable price. 

Every product page we provide a description breaking down the comfort experience so you can get a virtual comfort experience. 

Do you follow green manufacturing practices?right arrow

Yes of course we do! We want to protect the world we live in and by us adopting as many of environmental practices as we can 

Our wood pieces and frames are made of responsibly sourced hardwoods meeting the standards of the Sustainable Forestry Initiative.
Our partners are committed to eco-friendly manufacturing practices, including the use of CNC routers to maximise wood yield, and recycling within all facilities.

How do I maintain my furniture?right arrow

We offer a lot of advice on cleaning, protecting and look after the general use of your sofa. A couple of helpful tips and tricks on general protection of the your upholstered furniture.

  1. Vacuum your sofa regularly to remove the crumb, pet hairs, dirt and dust to protect the fabric and leather to increase the longevity of the sofa.
  2. Our Banana Home team  recommends flipping and rotating each cushion twice monthly for even wear. Ensure when you're flipping the cushions, provide a good shake-down to  move the fibres and feathers around for even distribution.
  3. Avoid sharp object around your sofa, including buckle on shoes, belts,
  4. Avoid the contact that transfers onto sofa that stains the fabric which can not be removed. 

About Our Materials

What makes your fabrics special?right arrow

At Banana Home we offer a wide range of fabrics so you can customise your sofa. Our goal is to fulfil Australian living needs hence why we offer such a diverse range of fabric and leather. 

Liverpool Fabric: A soft, tight weave that holds strong durability for everyday usage. The Liverpool offers a wide spread of colour options, a modern approach and versatile profile to incorporate into your living room. 

Soul Fabric: A strong tight fabric, premium range for fast and practical lifestyles. Our Soul range has become an essential fabric with its everyday elegance and high quality performance. The family-friendly, washable, spillage proof and versatile fabric make your life that little bit easier. 

Encore Fabric: Wanting to make a positive sustainable environmental choice? Our Encore range has 40% of recycled polyester incorporated into the fabric. One meter of Encore uses the equivalent of four plastic bottles. Adding a modern style, diverse colour pallet and environmental conscious decision.  

Pairs Fabric: A soft two-tone fabric that incorporates luxury and everyday living for your home. Durability, versatility and modern living allows you to style your home the way your heart desires. 

Renaissance Fabric: Brazil's know best, especially when it comes to top-grain leather. Our Renaissance range is soft, hand-polished leather that provides luxury to your home with a velvet touch on your finger prints.  

Paramount Fabric: Pebbled Leather is top-grain, silky smooth bringing elegance to your home. Paramount provides a matte finish and contemporary aesthetic all whilst living a long life in your home as it lasts against scratches and spillage. 

What are Performance fabrics?right arrow
Performance technologies are incorporated in our custom sofas to meet the modern Australian lifestyle at unseen prices.

The benefits of the Performance fabric is the remarkable resistance to stains and odors, with deeper technologies. A barrier of resistance is formed with each durable fiber that deters spills and stains.

If spillage or stains occurs the best approach to use soap and water to easily clean the liquid spills.
Can I machine wash my cushion covers?right arrow
We recommend a hand wash with cold water for your removable cushions; Although if your machine has the delegate setting we recommend using this to save time and keep your cushions free of stains, odars and keep the lifespan.
What is the difference between Paramount (Pebbled) Leather, Renaissance (Brazil) Leather?right arrow
Paramount Leather has an embossed finish offers a contemporary aesthetic, with excellent protection against spills and scratches. It has an even colour tone and few, if any, natural markings.

Whereas Renaissance leather is a smoother, all natural, and minimally processed leather. It is considered a "pull up" leather, which means it will stretch and lighten up slightly during the upholstery process.
How do I care for Leather?right arrow
All our Banana Home leather is designed to be a very low maintenance material! We recommend less is more when it come to cleaning your leather sofa. Leather looks better with age, enjoy the natural process that comes with this sofa. Please never use any harsh cleaners that do not have the purpose for leather. Avoid direct sunlight, which will fade all leathers over time.

Order & Payments

What types of payments do you accept?right arrow

We accept all major credit cards (Visa, Mastercard, American Express)
We also take Afterpay, ShopPay, PayPal, GooglePay, Zip Pay, Humm, LatitudePay

Will I get confirmation of my order?right arrow
An order confirmation email will be sent once your place the order. If you have not received within 24 hours of placing the order please contact our team and let us know. Our team will contact your personally once your order has been shipped to notify you.