Shipping & Delivery
At Banana Home we have close relationships with everyone within our supply chain making it a smooth process to ship Australian Wide.
Yes, we ship to all states within Australia!
We are constantly evolving with the current COVID-19 situation, thus unexpected delays may occur that become out of our control.
In Stock Orders: If you order is in stock, we can ship it in as little as 4 hours depending on your location. If you are located in a Capital City, your order will generally arrive within 2-14 business days, alternatively, if you are regional, you order may arrive within 4-18 business days. You can always ask us, and we will be able to assist you.
Out of Stock/Custom Made OrdersCustom (Handmade) Orders are shipped within 12 Weeks* So, you want something a little special? Our Custom Order program allows you to access our best designs, in a way that is suited for your home, at trade prices. Our orders are manufactured directly in house, with 40% less overheads involved in the process which allows us to offer our custom designs, at such incredible prices. When you place your order, the process starts immediately. Your couch is handmade by a team of 12 craftsman who take ever step to produce the best possible product we can make.
*Please note shipping times are an estimation only, and can be subject to change based construction & shipping environments.
Once it reaches our warehouse:
VIC: 1-4 business days
NSW: 1-4 business days
QLD: 3-7 business days
SA: 3-7 business days
TAS: 3-7 business days
WA: 5-12 business days
Within Sydney and Melbourne we offer our own courier service with Banana Home delivery drivers. We remain close with all drivers handling your sofa and trust our close connections to deliver the item to your doorstep.
Before purchasing a sofa from the Banana Home website we ask you measure your doorways, elevator or staircases to ensure the sofa can smoothly reach its chosen destination.
On delivery day:
Make sure there's no obstructions that may cause injurys on delivery day to our drivers. This includes removing any kids toys, pets and or thing that may become a tripping hazard.
The Banana Home distribution centre is located in Victoria, Sydney and Adelaide. We will always route your order from the closet fulfilment center or whichever warehouse has your item available so you can receive your order as soon as possible.
Please note tracking details will only be sent when the item has been dispatched from our warehouse. Tracking for large item orders can't be traced via a tracking number, but they will be dispatched immediately for In Stock Items, Pre Order Items will specify time frame on item description. Our customer service team will notify you if there's any delays to your order.
Yes of course you can! At Banana Home we understand how crazy life can be and we are flexible for you. As long as you inform our customer care team before delivery day we are able to help.
At Banana Home we guarantee our furniture is made at its highest of quality
For all the custom sofa items this includes a 5 year warranty, if you are noticing and concerning issues please contact our team and we will handle the matter in the most appropriate situation.
For our quick ship range this includes a 2 year warranty, please contact our sales team for further assistance on your sofa.
We take your concerns seriously and we hope you reach out to our customer care team to handle the situation in the most effective and appropriate manner. We are open to your email, text or call and we will handle the situation promptly.
We offer a 30 day return policy as long as the sofa is in perfect condition. We understand purchasing a sofa online can be daunting thats why we want to make your experience as easy as possible. Within the 30 days if you realise the sofa does not fit your space get in contact with our sales team and we will figure out the rest - a return charge does apply.
We do not offer returns on custom items as these sofas are made specifically for you (this is custom made orders).
If you find yourself unsatisfied with your purchase we offer a store credit. A return fee with occur ensuring you get in contact with our sales within the 30 days making sure the sofa is in perfect condition. Once we receive the sofa in our warehouse we will remain in contact to commence the exchanging purpose or we're happy for you store credit to remain active for 6 months.
Please contact us at firstname.lastname@example.org within 30 days of receipt of your furniture to receive a return or exchange.
You can cancel anytime before an item ships. If your need to cancel an order please contact our team on (03) 9500 0799 as soon as possible.
If your sofa is a custom item and you do not cancel it within the 14-days we can not refund or cancel the order.
About our Furniture
Banana Home have a warehouse in Asia where all our furnitures are produced
Our custom made sofa's are individually handcrafted, with all elements from wood finishes to upholstery details hand-done by our skilled craftsmen. Expect high quality, a clean finish and nothing less than ultimate comfort.
We pride ourselves on the quality and comfort our sofas provide at such an affordable price.
Every product page we provide a description breaking down the comfort experience so you can get a virtual comfort experience.
Yes of course we do! We want to protect the world we live in and by us adopting as many of environmental practices as we can
Our wood pieces and frames are made of responsibly sourced hardwoods meeting the standards of the Sustainable Forestry Initiative.
Our partners are committed to eco-friendly manufacturing practices, including the use of CNC routers to maximise wood yield, and recycling within all facilities.
We offer a lot of advice on cleaning, protecting and look after the general use of your sofa. A couple of helpful tips and tricks on general protection of the your upholstered furniture.
1: Vacuum your sofa regularly to remove the crumb, pet hairs, dirt and dust to protect the fabric and leather to increase the longevity of the sofa.
2: Our Banana Home team recommends flipping and rotating each cushion twice monthly for even wear. Ensure when you're flipping the cushions, provide a good shake-down to move the fibres and feathers around for even distribution.
3: Avoid sharp object around your sofa, including buckle on shoes, belts,
4: Avoid the contact that transfers onto sofa that stains the fabric which can not be removed.
About our Materials
At Banana Home we offer a wide range of fabrics so you can customise your sofa. Our goal is to fulfil Australian living needs hence why we offer such a diverse range of fabric and leather.
Liverpool Fabric: A soft, tight weave that holds strong durability for everyday usage. The Liverpool offers a wide spread of colour options, a modern approach and versatile profile to incorporate into your living room.
Soul Fabric: A strong tight fabric, premium range for fast and practical lifestyles. Our Soul range has become an essential fabric with its everyday elegance and high quality performance. The family-friendly, washable, spillage proof and versatile fabric make your life that little bit easier.
Encore Fabric: Wanting to make a positive sustainable environmental choice? Our Encore range has 40% of recycled polyester incorporated into the fabric. One meter of Encore uses the equivalent of four plastic bottles. Adding a modern style, diverse colour pallet and environmental conscious decision.
Pairs Fabric: A soft two-tone fabric that incorporates luxury and everyday living for your home. Durability, versatility and modern living allows you to style your home the way your heart desires.
Renaissance Fabric: Brazil's know best, especially when it comes to top-grain leather. Our Renaissance range is soft, hand-polished leather that provides luxury to your home with a velvet touch on your finger prints.
Paramount Fabric: Pebbled Leather is top-grain, silky smooth bringing elegance to your home. Paramount provides a matte finish and contemporary aesthetic all whilst living a long life in your home as it lasts against scratches and spillage.
Performance technologies are incorporated in our custom sofas to meet the modern Australian lifestyle at unseen prices.
The benefits of the Performance fabric is the remarkable resistance to stains and odors, with deeper technologies. A barrier of resistance is formed with each durable fiber that deters spills and stains.
If spillage or stains occurs the best approach to use soap and water to easily clean the liquid spills.
We recommend a hand wash with cold water for your removable cushions; Although if your machine has the delegate setting we recommend using this to save time and keep your cushions free of stains, odars and keep the lifespan.
Paramount Leather has an embossed finish offers a contemporary aesthetic, with excellent protection against spills and scratches. It has an even colour tone and few, if any, natural markings.
Whereas Renaissance leather is a smoother, all natural, and minimally processed leather. It is considered a "pull up" leather, which means it will stretch and lighten up slightly during the upholstery process.
All our Banana Home leather is designed to be a very low maintenance material! We recommend less is more when it come to cleaning your leather sofa. Leather looks better with age, enjoy the natural process that comes with this sofa. Please never use any harsh cleaners that do not have the purpose for leather. Avoid direct sunlight, which will fade all leathers over time.
Order & Payments
We accept all major credit cards (Visa, Mastercard, American Express)
We also take Afterpay, ShopPay, PayPal, GooglePay, Zip Pay, Humm, LatitudePay
An order confirmation email will be sent once your place the order. If you have not received within 24 hours of placing the order please contact our team and let us know. Our team will contact your personally once your order has been shipped to notify you.