Buying furniture online can be tricky, and we completely understand the thought that goes into choosing the right couch.

If you're unsure about what to order, we strongly encourage you to give us a call. Our team is here to talk through your preferences, needs, and space to help guide you toward the right choice.

As manufacturers, we know exactly what goes into making a great sofa—and why we build them the way we do. By understanding what you’re looking for, we can suggest options that genuinely suit you. We’d much rather have an honest conversation upfront than see you end up with something that doesn’t meet your expectations.

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If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! If whatever reason you need to cancel your order and the item is in stock, providing it has not been fulfilled we generally can offer a complete refund.

If your order has been fulfilled and has left our warehouse but not delivered, your order may incur a 18% restocking fee. Furthermore, If a delivery process has begun internally you would receive a full refund, less a restocking and delivery fee. Please be advised that these fees are only to cover the relative costs from our side. Orders that are in stock may be fulfilled in as early as 24 hours from placing your order, so keep in mind this window can be small.

If you wish to cancel a custom order/made to order item, if we are unable to rehome the order, your deposit is not refundable as it is a 'made to order item'. We will always try our best but we cannot make any guarantees.

No, you can only purchase Banana Home furniture and slipcovers through our website. Any product bought through third-party resellers is not covered under our warranty or company policies.

At Banana Home, we design, manufacture, and dispatch our furniture directly, ensuring full visibility and control over our entire production process. By overseeing everything from construction to delivery, we can confidently stand behind the quality and integrity of our products. However, when a product is purchased through a reseller, we lose that visibility and cannot guarantee how it has been handled or cared for, which may impact its longevity and performance.

Be careful of cheap knockoffs! They might look nice, but we are sure they won't stand the test of time.

Unlike most furniture companies, we believe it is transparent and reasonable to offer our best price all year round, which allows us to ensure our products are manufactured to the highest standard and there is no surprises.

Sales, promotions, and discounts in the furniture industry are a deceitful way of luring in customers based on artificially inflated retail prices. We believe its best practice to offer our best pricing structure all the time as this makes the most sense for the customer and us as a business.

Once you place an order, we’ll keep you updated regularly on its status and location. Shipping furniture—especially large, fragile items like ours—is different from standard parcel delivery. Since our products are not flat-packed, we don’t use carriers like Australia Post or TNT. Instead, we manage our own fulfillment to ensure your order arrives safely and intact. This allows us complete control over our delivery service and we can provide our customers with an exceptional experience.

All of our deliveries are conducted by certified furniture delivery personnel who have every intention of making your delivery experience one that is exciting, safe, and enjoyable.

Our team works hard to keep you informed every step of the way. You'll receive email updates at key milestones throughout production and shipping—before your order reaches our distribution centers, once it has shipped, and when we’re ready to schedule delivery.

We will never deliver without prior notice and always coordinate with you in advance to arrange a convenient delivery time.

Custom Orders

• Email Updates every 2 weeks regarding the manufacturing status of your order
• Courtesy emails to let you know when we are expecting your order to arrive into our warehouse, when it has arrived, and when it is ready to be booked in for delivery

Have more questions? Reach out to us via live chat or at info@bananahome.com.au—we’re happy to help!

Depending on your location, shipping starts from $100.

Because our products are not flat packed, and is built to be strong and robust full frame furniture, we are unable to offer free shipping. Nationwide shipping is fully insured and we are proud to maintain our defect free rate below 1% nation wide.

We offer two delivery service options:

• Standard Delivery - this includes delivery to your room of choice, ground floor only/elevator access floor.
• White Glove - this is an additional $180 and includes setup, install, and rubbish removal.

Most customers opt for standard delivery, although if you’re ordering a large item and would like us to take care of everything from the setup, White Glove is the way to go.

Please be advised that White Glove is not the same as standard delivery.

Please see each product page for estimated delivery windows for specific delivery information

If your order is in stock, and you, live in a metropolitan area, delivery can occur in as early as 24 hours. Regional locations take between 3-14 business days.

In Stock Order Delivery Times (Metro)

• Melbourne/Geelong - 3-8 business days
• Sydney/Canberra/Northern NSW - 3-10 business days
• Newcastle/Wollongong - 5-12 business days
• Gold Coast/Brisbane/Sunshine Coast
• Adelaide - 7-18 business days
• Perth - 5-12 business days
• Darwin - 28 business days
• Tasmania - 10-18 business days
• Central to North Queensland - 10-18 business days
  

Please allow an additional 5 business days for regional deliveries.

If your order needs to be manufactured, as indicated online, currently delivery times are estimated to be 12-14 weeks. We keep you updated constantly throughout this process.

We try to offer a reasonable mix of products that are in stock and ready for delivery, but also a wide selection of custom configurations and colours that you can order and are handmade.

We offer up to 6 months free storage on your order once arrived, to ensure it is ready for you (if you are moving properties).

If you require an order by a specific date, we recommend contacting us directly, so a member of our team can assist you in making this possible! Generally, we will be able to accommodate your request however we ask that you kindly communicate any requirements with us so we can make it happen.

Good News! We will never deliver your order unless you have confirmed with us prior to the delivery, and time and date that works for. Therefore, you can expect plenty of communication before your delivery and we will be in touch with you as soon as practical to book in a time and date that works with you.

Buying furniture can be a stressful process, so we strive to provide as much notice as possible for you!

Depending on your location, we will ship your order from one of our 4 fulfillment locations throughout Australia.

We have distribution center's located in Brisbane, Sydney, Melbourne, and Perth, and Auckland, allowing us to service Australia & New Zealand nationwide.

We will always fulfill your order in the most timely and efficient manner.

If you require an order by a specific date, we strongly recommend contacting us directly prior placing your order, so a member of our team can assist you in making this possible!

If you are not in a huge rush, and you need time to receive your deliver, just let us know and we will be happy to order for you. We would actually recommend doing this and placing an order If you are trying to coordinate delivery dates against a home build or a specific move in window.

As we offer storage of your order at no cost, This is the best way to order your couch as it ensures that it is ready for you when you need it!

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We do not ship Internationally, we only service Australia & New Zealand.

We understand waiting for furniture to be made can be an exciting and anticipating process.

If you choose to order a couch that needs to be manufactured and comes with a standard lead time (not in stock), we have made it easy for you to simply place an order with a 15% deposit.

By placing a deposit, it will ensure your order is started and we begin the process of manufacturing your couch immediately.

You will receive an invoice approximately 10 days prior to delivery when your couch is ready to be delivered. Once your order is paid for the process of your delivery and fulfilment begins.

Throughout this process, if you wish to make additional payments or pay your order in full, feel free to reach out to us and a member of our team would be happy to assist.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. This offers the highest standard in payment safety and all credit card information is encrypted.

We accept payments from major credit card companies like Visa, Mastercard, and American Express, PayPal. If you wish to make a Manual Bank transfer via Invoice with with a BSB and Bank Account, this can be supplied (upon request).

We offer flexible payment plans to suit your requirements. We offer an in-house deposit system, or you can choose from the following providers.

• *Humm
• Zip
• Afterpay
• PayPal Pay in 4

These options are available at the checkout process of our website. Please note, due to regulatory requirements, all Humm payments needed to be done over the phone.

At Banana Home, we believe furniture should last a lifetime. With proper care and attention, your pieces can remain a cherished part of your home for years to come. We encourage thoughtful maintenance to ensure their longevity and beauty.

Our warranty covers any confirmed manufacturing or craftsmanship defects for up to five years, depending on the component, starting from the day your order arrives.

Warranty Coverage:

• 5 Years – Wooden Frame & Modular Clips
• 2 Years – Foam Seat & Upholstery

Please note that our warranty applies only when products are used as intended and will be void if they are modified in any way. Damages or defects resulting from misuse, accidents, alterations, natural disasters (such as water or fire), or general wear and tear are not covered.

Natural materials like solid wood and leather feature unique grain patterns, meaning each piece will have its own distinct look. Over time, wood may subtly shift in shape or develop small cracks, enhancing its character without affecting its structural integrity. If these materials are not properly maintained according to our care guidelines, they will not be covered under warranty.

Additionally, fading, pilling, staining, cushion compression, and expected wear from daily use or lack of maintenance are not considered defects and are therefore not covered.

Our warranty is non-transferable and does not apply to resale, second-hand, final sale, or floor model pieces. It also excludes products used for commercial purposes unless specifically designated as commercial-grade.

For any questions regarding warranty claims, feel free to contact our team—we’re here to help!

Made-to-order pieces are items listed on our site that aren’t immediately available for shipment.

These include pieces that need to be made over 12 week period may not be eligible for return or exchange, however due to the low amount of return request we receive we will always try our best to accommodate.

Absolutely. Feel free to explore our Trade Program here!

Whilst our inception in 1988 was purely Australia made from our Geelong Workshop, fast forward to 2025 and our collection features a mix of global and local collections.

We source our materials from around the world—French flax, American and Austrian oak, German Beech, and more—while all our designs are created in Melbourne, Australia. Our final products are meticulously crafted in collaboration with two long-term, state-of-the-art production partners in Suzhou.

Our supply chain is designed to bring you the finest materials combined with expert craftsmanship honed over decades of experience. While we don’t strive to be the cheapest option on the market, our focus is on delivering the highest quality furniture that offers exceptional value for your investment.

No one understands your home better than you, and only you can determine which materials best fit your lifestyle, family, or furry companions.

Expect frequent spills? Opt for polyester fabrics that are easy to spot clean and colours that hold up well to washing. If your pet sees the sofa as their personal playground, consider polyester for added durability.

For more guidance, check out our posts on choosing the best fabric for kids and the best fabric for pets.

While we don’t label our fabrics as "performance" (since we avoid the harsh chemicals often used to repel stains), they are designed to be highly durable and easy to maintain with a little care.

We do! It is called Poly Fill.

Our Feather Down and Poly Fill cushions are designed to look and feel remarkably similar. We've engineered our shredded Poly Fill to replicate the luxurious, sink-in comfort of feather-filled cushions—so much so that even we sometimes struggle to tell them apart.

Our Poly Fill is made entirely from vegan poly fiber, while our Feather Down blend combines ethically sourced feathers, ethically sourced down, and vegan poly fiber.

Both cushion types have a loose fill (rather than solid foam blocks), allowing them to shift and mold to your favorite lounging spots over time. To keep them looking and feeling their best, regular fluffing is highly recommended for both Feather Down and Poly Fill cushions.

While we don’t label our fabrics as "performance" (since we avoid the harsh chemicals often used to repel stains), they are designed to be highly durable and easy to maintain with a little care.

If you own a feather/down couch from Banana Home that is super soft, you will need to occasionally fluff the cushions - this is a very normal part of owning a down filled sofa and is the very reason your couch is so amazing to sit on each day.

Contents will shift around and shape to your favorite spots over time. Fluffing is a simple and easy process that takes no more than a few minutes, simply pick the seat cushions up, give them a few pats either side and reverse them back onto the couch.

We do also offer Hybrid Fill cushions if you would like something that you do not need to fluff whilst still maintaining the softness of the Cloud Classic.

We do! If you are unhappy with your couch cushions, we will replace these for you to ensure that you are satisfied with the comfort of your couch - we want you to love your couch and are committed to that!

We are certain you will love your sofa and the cushions we have worked hard on to perfect.

We do also offer Hybrid Fill, or completely foam cushions if you would like something that you do not need to fluff whilst still maintaining the softness of the Cloud Classic.

Our frames are built for lasting durability, combining kiln-dried hardwood with plywood reinforcement for exceptional strength.

Each frame is reinforced with corner blocking for added stability and finished with high-tensile webbing and a 8 Gauge Anti Sag spring suspension system for superior support and longevity.

Our frames are designed to bare the weight and pressures of use, and are intentionally able to slightly flex with load to ensure a structure that is designed to last a lifetime.

Absolutely! All of our modular components are designed with two alligator clip mechanisms on the underside, allowing each piece to easily detach and reattach.

Modular sectionals are all about flexibility, adapting to your needs and space as they evolve. Add a couple of ottomans for extra seating or a cozy footrest, or move a section from the center to create a separate chair and loveseat setup.

If you ever need extra clips, feel free to reach out to our team at info@bananahome.com.au, and we’ll be happy to send some your way!